Cancellation & Refund Policy

1. Cancellation by Customer

We understand that plans can change. Customers can cancel their booking under the following conditions:

• Home Collection: Cancellations must be made at least 2 hours before the scheduled time slot for a full refund.
• Centre Visit: Cancellations can be made anytime before the test sample is collected.

2. Cancellation by Testa Diagnostics

We reserve the right to cancel any booking due to unforeseen circumstances, including but not limited to equipment failure, unavailability of phlebotomists, or natural disasters. In such cases, a 100% refund will be automatically initiated.

3. Refund Process

If your cancellation meets the eligible criteria, the refund process will be initiated immediately.

• Refunds will be processed back to the original method of payment (Credit Card, Debit Card, UPI, Netbanking).
• Please allow 5-7 business days for the refunded amount to reflect in your bank account, depending on your bank's processing times.

4. Non-Refundable Scenarios

Refunds will not be provided in the following cases:

• The sample has already been collected or the test has been processed.
• The customer provides incorrect personal details resulting in an inability to collect the sample at the designated location.

5. Contact Support

To request a cancellation or inquire about a refund, please contact us immediately:

Testa Diagnostics Support

Contact: +91-8766204040, +91-888-29-29-429

Email: testadiagnostics@gmail.com